FAQS

We hope that your experience with RadiantRetreat is as effortless as possible; however, we do acknowledge that questions may arise.

How do I place an order?

Simply browse our product selection, add the products you want to your cart, and proceed to checkout. We accept various payment methods for your convenience, including major credit cards, PayPal, and more.

How much is the shipping fee?

We offer FREE Shipping all over the United States on orders above $75. A flat shipping charges of $4.95 will be charged on orders less than $75.

When will my order arrive?

This refers to the time it takes for items to be shipped from our warehouse to the destination. Delivery after processing and leaving the warehouse usually takes about 10 to 20 business days to arrive at their destination but can take longer from time to time.

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be 100% sure about purchasing the product before proceeding to checkout.

Do you have a return policy?

Please refer to the Legal/Policies menu for our return policy and for other concerns.

Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail at: support@radiantretreat.org.

How do I proceed through the checkout process?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

What methods of payment do you accept?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

Which browser should I use to view your site?

We highly recommend that you browse with the latest version of Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari.